Information Systems and Strategy Management Assignment

Information Systems and Strategy Management - Assignment Example The firm must therefore radically change its information management systems to survive against the expected challenge. The European Union electricity supply sector represents a market share of over â‚ ¬150 billion annually, an annual investment of â‚ ¬30 billion Euros, while it employs over 750, 000 workers. The Electricity Supply Industry (ESIC) has a virtual monopoly in the European Union power supply industry, but the EU has decided to open up the market hence create competition for ESIC. In order for the power supply company, ESIC transform from a monopolistic system into a highly competitive market oriented firm, it needs to radically overhaul its information management systems. This will involve the company adopting a modern information technology (IT) system that incorporates all the firm’s divisions including the financial, production, and marketing sectors. Contemporary organizations have come to value the crucial importance of customer service to their continued survival. Firms with good customer oriented policies are able to able to maintain client royalty albeit the current fierce competition. The release of correct, regular and appropriate product information to workers, clients and providers across all channels is one of the fundamentals in retaining and acquiring new clientele. ESIC emerging from a monopolistic system will therefore need to change her information dissemination sector by revealing new products innovation information, financial dealings, among other news hence change her corporate image. ESIC must be geared to offer high quality customer service to her clientele by creating a seamless customer rapport across all the channels (generating, transmission, system control, distribution, supply sectors) by developing strategies aimed at surpassing the competing firms. Company products and information should be easily accessed either through the normal supply

Face Negotiation Theory Essay Example | Topics and Well Written Essays - 1000 words

Face Negotiation Theory - Essay Example Facework refers to particular non-verbal as well as verbal messages that help in maintaining or re-building the loss of face. Different aspects of the Face-Negotiation Theories Anxiety and uncertainty can result in conflict that brings discomfort. According to Ting-Toomey’s face-negotiation theory, it is mainly based on individualism and collectivism (Ting -Toomey, 2010). Harry Triandis states that three important distinctions between collectivistic and individualistic cultures include the different ways in which members perceive the concepts of goals, self, and duty. More than 60% of the world’s population is born to collectivist cultures such as those in the Middle East, Africa, Asia, and Latin America; while the remainder, in nations such as Switzerland and Germany, live in individualist cultures (Ting -Toomey, 2010). For collectivist cultures such as that of Japan, it is presumed that even the decisions made by the citizens on an individual basis end up affecting th e community. This means that it is constructive for the accepted norms of the group to determine individual choices. The Japanese ‘We’ identity is comparable to the ‘I’ identity of the individualistic American society. In the use of meditation methods in the two types of cultures, the mediator encourages antagonists to deal directly with their differences and keeps the conversation focused on the possibility of a final agreement. Ting –Toomey states that in a culture, the citizens who make it up differ in terms of how much they identify with group solidarity or individualistic self-sufficiency. Timing-Toomey uses the terms ‘independent’ as well as ‘interdependent self’ to identify the extent to which a culture’s members view themselves as being autonomous or in relation to others around them. The psychologists Shinobu Kitayama and Hazel Markus refer to this concept as self-image or self-construal (Ting -Toomey, 2010). In seemingly individualistic cultures such as the American culture, there may be certain changes that are noted in different ethnic groups. There are ethnic immigrants, for instance, that still practice collectivist habits and bring up their children in a collectivist culture, and to be highly interdependent. These select immigrant populations also encourage their citizens to engage in self-values that are interdependent and that highlight relational connectedness. It is common for the Western world to regard the maintenance of ‘face’ to be a predominantly Asian preoccupation. However, it is more common in other cultures as well, as it can be said to be a different definition of the self-concept. The Max Plank Institute of Psycholinguistics’ Stephen Levinson and Penelope Brown have defined the concept of ‘face’ as being the public image of self that society’s members wish to claim as being their own (Ting -Toomey, 2010). Lin Yutang, a Taiwane se author, on the other hand, defined face as being a psychological image that can be lost, granted to an individual, and even struggled for (Ting -Toomey, 2010). For Ting-Toomey, the concept of face is simply descriptive of the projective image of an individual’s self in a relational setting. While people in individualistic societies struggle to preserve their own best ‘images’, those in collectivist cultures tend to focus on preserving the good ‘images’ of their fellow man.