University Application

I would wish to explain about work experience. From 2005 to 2007, I worked as a help desk technician for a high school affiliated to Korea University in Korea. I maintained roughly four hundred desktops and supported adept works including backup, error corrections of desktops and printers, and unskilled users mistakes. I formatted and inst entirelyed Windows OS and replaced main-boards condenser, VGA, RAM, HDD, LAN card, and ODD. I installed a LAN agate line for new class rooms to be internet accessible. In 2008, as a system operator I worked for one of the biggest securities companies in Korea.I use a daily batch trouble involved opening and closing a stock market, treat deals in stocks, ERP, marketing and whole stock task with Solaris UNIX. I was involved in discussion on a modification of a batch job scheduling and maintained a batch job by documenting on a scheduled manual record and analyzing the dependency while recording the lapse time. The next job that I worked for on e of the biggest telecommunication companies in Korea, where I discussed about annual operable plan and held the responsibility of including DB running on AIX UNIX and CTI, IVR and recording servers running on Windows 2000.I did first-level troubleshooting and sensible a person in charge of a server when the issues arose. I continued to work as a technical support specialist for Apple in 2011 in Singapore. I provided front line support via live web-chat and email for Apple Care certified technicians. I drew on technical information from groups such as Apple care engineering, service training and documentation with a overriding focus on assisting field technicians with the repair of Apple Products.I identified potential engineering issues and trends in escalations by ongoing analysis and tracking of escalations, and analysis of reports. Currently I am works for Seagate as a technical support specialist. I answer to inbound customer inquiry calls and emails for individual and busin ess Seagate concentrated drive customers. I work cross-functionally to resolve complex issues in Windows and MacOS environments. One day, I participated in a project in designing a aggroup website to implement integrated trouble shooting.It became a coarse internal knowledge base for our aggroup. It is also very helpful as all articles written by hands on experience for specific issues. After designing the project, I have trained team members for trouble shooting steps for Apple products, and it was a good opportunity for me to utilize my previous working experience at Apple. I am quite interested in UNIX system administration and database. I want to be a estimator science professional who delivers environment friendly, convenient and secure life history to the world.Special achievements I have made is that I was promoted to be an advanced network product support team member in Feb 2013. I was Chosen as a top 10 agent of all agents around the world in 2011. My personal aim is to know essential computer knowledge to reside down the foundation. Furthermore, I wish to learn the computer and its related fields in depth. Actually, that was my anticipate when I was working as a system operator in a big data center. This was because I ran shell scripts daily but sometimes I did not fully comprehend how it works.I monitored SQL queries yet sometimes I had difficulty to understand it. I would like to build my career at business computer related. However, the requirements I applied were asking a degree in computer science. In addition, I hope to discover a potential and interesting area in computer filed through BCS. I would like to study with Adelaide University as they provide high quality teaching. I believe after graduation of this degree, I will be highly skilled and adaptable with the ability to design computer-based solutions to the problems of information management and processing.